Bug on my website...anybody else?

[sconstantine]

Since March my website has been acting so strange. For months, my shipping profile was giving customers a $90 fee for domestic orders, no matter what the weight. I went into the shipping profile to see what was going on and everything was messed up in there. I had to redo the entire thing. Mind you, I haven't touched it since it was set up when I started the website and it has always worked fine. Then, I noticed none of my customer reviews were showing up on the product pages. And now my customers cannot check out because the "continue" button that is supposed to take them to the payment page isn't functioning. 

Has anyone else experienced anything like this? I'm ready to migrate my entire website to another platform, I can't keep losing money like this. 

[Summer2024]

Hi, @sconstantine ! Welcome to the Square Community! 

I'm taking a look into this for you. 

When I go to click "continue" to go to the payment page, it does take me there. Can you confirm if it is working for you? 

Are you approving the reviews to be published to your page? 

Review and respond to your reviews (From this Support Article) 

1. Sign in to Square Dashboard and go to Online.

2. Click Items > Customer Reviews.

3. Filter reviews by the following statuses: Approved, Pending, or Rejected.

4. Select a review to see the full comment and any photos, then approve or reject it. 

5. Optionally reply directly to the customer from the review details page.

Approved reviews will appear on your website on the item page. If you reject a review, the review won’t be displayed on the item page and the customer won’t be notified about the rejection. Whether you choose to approve or reject a review, you can reply directly to the customer. If your reply is public, it appears on the item page below the customer’s comments. Customers can sort published reviews by most recent or by rating.

Let me know if you are still having difficulties. I hope this helps. 

[sconstantine]

Hi Summer, yes the reviews are approved. They haven’t been showing up on the product pages since March. There are tons of them just sitting there approved. I already have a case number for this, they said they’re working on fixing it. 

I think I figured out the issue with the continue button, it was user error.