Solved: Deleted items showing on website

fk47

I have deleted items on my Square online store, but one deleted item keeps showing up on my store page.
I looked at other threads for solutions and tried them, such as toggling filters on and off but i still see them. Does anyone have a fix for this issue?

My square shop:
https://work-by-lule.square.site/

Sammie_C

Hi @fk47, welcome to the Square Community! I would be happy to help get this figured out for you.

I am assuming you may have already tried this, but could you please confirm you have done these steps?:

1. Go to Account & Settings > My Business > Locations. Is the location type Mobile?

If so, change it to Physical.

2. From Account & Settings > My Business > Locations, does every location have business hours, an email, and a phone number?

If not, please complete all fields with valid info.

3. From Account & Settings > My Business > Locations, copy each location address into this Address Validation Tool.

4. Go to Online > Settings > General. Is the Store Information completely filled in?

If not, please complete all fields with valid info.

5. Go to Items > Item Library. Are there two or more items with the same name?

If so, delete or rename all duplicate items.

6. Go to Items > Categories. Are there two or more items with the same name?

If so, delete or rename all duplicate items.

If you have gone through these steps and still have no luck with those deleted items, would you be able to post an item or two that is still showing up on you site? That way I can escalate this to our eCommerce team for you.

I will keep an eye out for your response in the meantime!

Sammie_C
Community Moderator, US, Square
Sign in and click Mark as Best Answer if my reply answers your question :sparkles:

View Solution >

Sammie_C

Hi @fk47, welcome to the Square Community! I would be happy to help get this figured out for you.

I am assuming you may have already tried this, but could you please confirm you have done these steps?:

1. Go to Account & Settings > My Business > Locations. Is the location type Mobile?

If so, change it to Physical.

2. From Account & Settings > My Business > Locations, does every location have business hours, an email, and a phone number?

If not, please complete all fields with valid info.

3. From Account & Settings > My Business > Locations, copy each location address into this Address Validation Tool.

4. Go to Online > Settings > General. Is the Store Information completely filled in?

If not, please complete all fields with valid info.

5. Go to Items > Item Library. Are there two or more items with the same name?

If so, delete or rename all duplicate items.

6. Go to Items > Categories. Are there two or more items with the same name?

If so, delete or rename all duplicate items.

If you have gone through these steps and still have no luck with those deleted items, would you be able to post an item or two that is still showing up on you site? That way I can escalate this to our eCommerce team for you.

I will keep an eye out for your response in the meantime!

Sammie_C
Community Moderator, US, Square
Sign in and click Mark as Best Answer if my reply answers your question :sparkles:

fk47

I have checked and done all of the above. But deleted item is still showing.

I'm seeing countless threads in this forum of people with the same issue. Seems like a major bug in the Square product that has existed for 2-3 years is not fixed.

The deleted product is here:
https://work-by-lule.square.site/product/orange-juices-poster/LJBOFMBVEEOMCD6QT5M2FHZH?cp=true&sa=tr...

But if the bug still exists, i worry that future deleted products will keep showing up as seen in other threads by other users.