Deleted All Items But They're Still Showing on My Website — Please Help!

[BBDesignsAZ]

Hi everyone,

I’m really hoping someone here can help me out because I’ve hit a total wall.

I recently deleted all of the items from my Square account to start fresh with a new setup. Everything looked good on the backend—nothing in my item library, no inventory showing up… But somehow, several products are still showing live on my website.

The weird part? These items are nowhere to be found in my dashboard or item library. I can’t edit or remove them because they technically don’t exist from my end. I’ve cleared my cache, tried different browsers, devices—you name it. I even read a ton of forum posts and blogs, but nothing has worked.

Has anyone else dealt with this and found a solution? I’m feeling super stuck and could really use some guidance.

Thank you in advance to anyone who takes the time to help!

Warmly,

Tristan

Owner, B&B Designs

[PerroneTech]

How long did you wait after deleting your items before checking your website? Changes are not instant. Changes to items take a bit to sync. You made this post 11 hours ago, is that still the case? Can you link your website to show us?

[BBDesignsAZ]

Thanks so much for replying!

The items were actually deleted over a month ago, not just recently. I only made this post out of total frustration after weeks of trying everything I could think of. So yes—unfortunately, the issue is still happening 11+ hours later, and has actually been going on for quite some time.

I’ve unpublished and republished the site multiple times, cleared cache, tried different browsers and devices, and double-checked everything in both the Square Dashboard and the Online site editor. These 24 items no longer exist anywhere in my back office—but somehow, they’re still showing publicly on the live website.

You can view the site here: https://bbdesignsaz.square.site/

- Baby Blankets (6 Variations)

- Egg Cartons (X4)

- Coozies (X2)

- Flask (X1)

- Wall Hanger (X2)

- Plaques (X12)

- T-Shirt (X1)

I’m honestly stumped, and I really appreciate any help or insight you might have. Thank you again for taking the time to respond!

– Tristan | B&B Designs

[Ellie_]

Hi there, @BBDesignsAZ,

We definitely want to take a closer look at this for you and see how we can help. Does our team have permission to republish the site while we do some tests? 

[DRexDesigns]

I am having this same issue. I have 3 items that I have deleted several months ago, and I cannot find them anywhere in my back office. I have removed everything and readded items and these 3 items will not leave my website. 

Please help!! 

www.drexdesignsllc.com

[HagansDogTreats]

I have the same issue. An item that has previously been deleted is showing on my website! I have tried all of the usual fixes and nothing has worked. 

[GFam5]

I'm also having this same issue. There is a lot of stuff I deleted over a month ago that is still showing on my website.

www.shoppittsburgelite.com