DNS Codes not saving so I cannot connect my Google Workspace - 60 Day Rule?

[PCandyJ]

Hi everyone, I had to create a whole new email to use Google Workspace (short story, Square transferred my email back to Workspace, and is supposed to be giving me a refund because I originally purchased Workspace via Square). After many support rounds of communication, still couldn't use the original email, so they suggested creating a new email account. Which is fine with me because we are so early in the biz that we don't have a lot to lose. So question is the DNS codes provided by Google Workspace are either not saving and/or I am unable to verify my domain for Google Workspace use. Caveat - I did change my registrant info slightly (changed .co to .com because it was a spelled incorrectly in my registrant email.) Could this have triggered the 60 day rule that I read about somewhere? Does this prevent Google from verifying my domain? Please advise. Thanks! 

[Summer2024]

Hi, @PCandyJ ! 

Thanks for bringing this to the Square Community. 

I have escalated this to our ecommerce team to take a look. I will be back when I have some guidance! 

[Summer2024]

@PCandyJ 

Some questions from our ecommerce team 

Have you checked your Spam and Inbox for the original verification email?

Can you confirm the Registrant information is correct? Please do not make any changes, just verify Address, Name, Phone number and email are correct and let me know.

[PCandyJ]

Hi Summer2024, My registrant information is correct. I am able to log in and see all of the features of the new Workspace email that I established, I am unable to verify my domain in order to continue the use of this email. I can confirm there is no spam or inbox emails that are related - thank you for your assistance on this. 

Elisa

[Summer2024 · Accepted solution]

@PCandyJ - We submitted the manual domain verification and you should be able to update DNS settings in about 24 hours or less. Sometimes it takes only an hour. Just depends. But, we like to give the 24 hour timeframe as an expectation. 

[PCandyJ]

This is so exciting, thank you!!! 

You just made my day!

I will check back tomorrow morning to let you know if everything is good.

[Summer2024]

Perfect. Sounds great. 

[PCandyJ]

Hi Summer, It's working! 

Thanks so much, I am so excited that it is working!

Elisa 

[Summer2024]

WOOHOO! So glad to hear this!