Hey @trbauer. Unfortunately, this is not as much a Square problem as it is a device problem, as well as operator error. I’m surprised that people don’t know by now that force quitting and restarting browsers usually fixes a world of problems. But I guess there are such unfortunate people in the world. Square (and all programmers) are limited in what they can do via software on private devices. Usually force quitting fixes issues that are outside of a programmer’s control, and almost always in the hands of operating system engineers. Yes, you are probably missing some sales, but I doubt it is lots. I just can’t imagine that there are many people living these days who don’t know to force quit and restart.
That’s probably why no one replied before now, by the way. This is not a question that we as fellow sellers or the engineers can address, really. And, as a former software engineer, I can’t think of anything that can be done programmatically to make this lack of knowledge any better.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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