Customers Still Choosing "Shipped"

We are taking reservations for our whole roaster chickens, ready this fall. The only fulfillment option I have selected is "Pick-Up" but people are still submitting orders with shipping. It's charging them the standard $6 fee I have assigned for other products. I can't select even select shipping when I try to test an order.  Where am I not looking for turning this off? We will not be shipping frozen chickens in general. 🙂

 

 

807 Views
Message 1 of 4
Report
1 Solution

Solution

I found the problem! "Payment Links" have their own settings so I turned off the shipping. It kind of stinks that it can't be item specific though. We don't want to ship meat but we do want to be able to ship our merchandise and tallow products. 

 

https://tillering-farm-market.square.site/

View Solution >

800 Views
Message 3 of 4
Report
3 REPLIES 3
Square Champion

Hi @tilleringfarm.  Could you please post your website/online shop URL?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
805 Views
Message 2 of 4
Report

Solution

I found the problem! "Payment Links" have their own settings so I turned off the shipping. It kind of stinks that it can't be item specific though. We don't want to ship meat but we do want to be able to ship our merchandise and tallow products. 

 

https://tillering-farm-market.square.site/

801 Views
Message 3 of 4
Report
Square Champion

@tilleringfarm That makes sense.  Thanks for coming back here and updating the thread!  It will help others who have this issue in the future.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
797 Views
Message 4 of 4
Report