Custom amount for donation is out of stock

[lnsboosters]

I've set up a Donation item and put in several suggested amounts.  I've also turned on allow custom amounts.  All the suggested amounts work but when entering a custom amount it shows "out of stock".  How do I correct this?

[Lovewell]

@lnsboosters Hi! Does it say out of stock for any amount you enter into the custom field? 

The only thing I can think of is somehow a stock quantity got put on that option. You would have to go into the donation item details and see if that custom amount option accidentally got a stock number assigned to it. 

The other option I can think of is maybe there was a limit set to the amount you are able to do in the custom option. And maybe there is a way to fix that in your settings.

[lnsboosters]

Thank you for your suggestions.  I contacted support and it seems inventory tracking was turned on. 

Items -> Settings -> Inventory and then toggled off Inventory Tracking.  Once this was done, no more out of stock.  

Thank you for the reply!

[Lovewell]

@lnsboosters Glad you were able to get it figured out! 

[big7]

changing that setting for inventory tracking did not work for me...https://square.link/u/ZqwGAdvN