Hi,
We are a coffee shop/bakery. We get super busy in the mornings and most of the time have online orders coming in, phone calls for curbside, and people at the register ordering all at the same time - it's a lot going on at once.
Due to the lack of inventory alert on the POS side, we oversell some of our bakery inventory online. Most times we have to go into the orders and cancel individual items and refund. If we're super busy, I don't have time to call every customer to alert them of this. But if I don't call all they get is a text/email saying that "1 or more items have been canceled in your order" which is concerning and confusing to them, to say the least.
I tested this on my end and upon clicking the link with that alert (that says it has more information), it just shows the order, not specifically what was canceled. On our end, we're putting in that the item was "not in stock", etc. and I feel like that info should be passed to the customer with they get that notification with what specific item is canceled.
Is there a way to change the text content, is there a way to update the customer without being so vague? It really slows us down to have to call and talk to every single customer.
Thanks!
