Hi, @AnneC ! You're right - when Canada is selected, it should say "Province" instead of "State." This appears to be a localization display issue in the interface. Here's how to check and adjust your regional settings:
-
Check Your Square Dashboard Settings:
- Log into your Square Dashboard
- Go to Settings > Business Information
- Verify your country is set to Canada
- Check your business address details
-
Check Online Store Settings:
- Go to Online > Site Settings
- Look for "Regional Settings" or "Location Settings"
- Verify the country is set to Canada
- Check language settings (English CA vs English US)
-
Check Shipping Settings:
- Go to Online > Shipping
- Review your shipping zones
- Verify Canada is set as your primary country
If all these settings are correct but you're still seeing "State" instead of "Province," this is likely a UI display bug that should be reported to Square Support. Here's what you can do:
-
Contact Square Support:
- Phone: 1-888-642-0998
- Or through your Square Dashboard
- Report this as a localization issue
- Specify that the field label doesn't change to "Province" for Canadian addresses
-
Temporary Workaround:
- The functionality itself should work correctly (accepting Canadian provinces)
- It's just the label that's displaying incorrectly
- Your customers can still select their province from the dropdown
I hope this helps!
