Can't see my items on my website

[LeilaF]

I have added products/items to my online store but it doesn't seem to show on the preview. I think I have another website somewhere I just don't know where to access it and delete it.

[Laurie_ · Accepted solution]

Hi @LeilaF,

I'm sorry to hear you're running into the issue of items not appearing on your site when in Preview mode!

First, if you have multiple sites, make sure you're viewing the correct one. You can use the site switcher located at the top-left of the page to toggle between them.

We’ve also put together a helpful guide outlining the key settings to check to ensure your items display correctly on your Square Online site. I recommend starting there, as it covers the most common causes of item visibility issues.

If you've gone through those steps and are still experiencing issues, whether in Preview mode or on your live site, please let us know, and we’ll be happy to assist further. 🙂