Square Champion

*BUG* Location Name Does Not Update Correctly In Marketing Settings

Please review the lower sections of these images as they are not updating correctly in the square marketing settings resulting in confusion in my email marketing:

 

Screenshot 2024-11-01 074915.pngScreenshot 2024-11-01 074845.png

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Square Community Moderator

Hey there, @JTPets 👋 Your post was flagged to me.

I've taken a look at the screenshots you shared, but I'm not sure if I understand the issue exactly 😕 I see you've highlighted your location's address in your Location Default section as well as the preview of the footer of your Marketing emails. It looks like they are matching up, from what I can tell. Are you seeing a mismatch of addresses in these two sections on your end?

Could you reply with a little more information describing the issue? Or perhaps a video of the workflow you're following, up until you run into the issue.

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.



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They are both saying its from the farmers market location, not the concession st location - The address updates but not the business name

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Hi @JTPets ! 

 

After staring at this for a few minutes like it is a word problem in 3rd grade math class, I think I have figured out what the issue is you are describing😂 It has been one of those weeks for sure.

 

Let me escalate this to our marketing product team and see what they have to say. 

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@JTPets - 

 

You will need to change the header when creating the campaign. 

 

I have provided screenshots below showing where the location name will need to be changed.

 

 
 
 
 

headerissue.pngmarketing.pngmarketingagain.png

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Yeah that video definitely helps. Let me pass it over to our engineering team to take a look. 

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@JTPets 

 

They have given me these steps for you to try to get this updated: 

 

To edit your business name and/or logo in marketing campaigns:

  1. Sign in to Customers > Marketing section of your online Square Dashboard.
  2. Click Create Campaign.
  3. Choose a campaign style > click Design Campaign.
  4. Click your logo at the top of your campaign.
  5. An Edit Header panel will appear with an Edit Business Name section. This is where you’re able to edit your business name as it appears in your campaigns.

Note: This will save the business name and logo for all future campaigns specific to your chosen location.

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