I still have not received my square card reader, its been over 2 weeks ago

[Shirleew]

hello

[VanKalkerFarms]

From https://squareup.com/help/us/en/article/5656-why-hasn-t-my-magstripe-reader-arrived

If it’s been over 10 days since you ordered a reader, and you haven’t received it, try the following tips:

• Make sure that you’ve completed the signup flow and that your account is activated for card processing. If not, complete the process, and we’ll send you a reader.

• Visit your online Square Dashboard to find the DHL tracking code for your order and follow the shipment progress. 

  Note: Tracking codes will not update once DHL passes your reader off to the U.S. Postal Service. 

• Double-check that the shipping address we have on file is accurate. If not, update your information, and request a new reader.
• While you’re waiting for your reader to arrive, you can manually enter payments or send Square Invoices.

If you need a reader immediately, pick one up at a participating retail store. We’ll pay you back for the cost.  

[arcreaper]

I ordered mine the first day of this month and it said expected delivery date would be the 11th. I still haven't got it yet. would the issue be on my end or yours? I entered the address correctly and everything, but still hasn't come.

[puka]

Hey @arcreaper - You can check your tracking details to see if it was attempted for delivery or not. Based on that information, you can follow up with the carrier company that was handling your package. If you're still having trouble locating it, reach out to our Support team directly and they can help you with the next steps.

[simpletreasures]

After two weeks, I finally checked order and saw that the first card reader I had ordered was finally shipped.  Hasn't arrived yet though.  I had ordered two others just in case I had done something wrong, which I don't need, so I'm hoping I don't wind up with three of them.  Simple Treasures

[puka]

@simpletreasures - Typically, the reader will arrive within 10 days of the shipping date.

If you need one right away you can also buy a reader at a participating retail store. To find your nearest retailer head to http://squ.re/2snMBbb.

[simpletreasures]

Thank you.  I checked the shipping status yesterday and noticed that two readers had been shipped!  I only needed one and not sure if I will be asked to send one back.  

[puka]

Glad it's on its way! If you don't receive a notification to send the other back, it's yours to keep. You can pass it on to a friend as readers are not tied to a specific account. 👍🏼