square terminal

[GSAJose]

square terminal is stuck in "setting up square terminal" i've tried resetting by holding button down and such. but it just resets and goes right back to the same screen and gets stuck .

[MayaP · Accepted solution]

Hey there @GSAJose - I see this is your first post in the Seller Community, so I'd like to officially welcome you! 🎉👏

I want to make sure your Terminal is working! When you held down the power button did the device go through an actual countdown? How many times did you do that? If hard resetting the reader does not resolve this and your device is within warranty you can replace it. 

I hope this helps. If you need anything else let me know!