handheld won't stay connected to wifi

[alexandriak]

I just got the new handheld and I've already had to do a warranty replacement. 

The new one came and for a few days worked just fine but now on a busy Saturday it's not staying connected to wifi. None of our other devices are having connection issues, only this handheld. When I go into setting it says the connection has an excellent signal. Speedtest shows 100mbps speed for upload or higher anytime it's tested with a mobile device. 

Support when I called in today was absolutely terrible. Any suggestions?

[alexandriak]

want to add, the device is updated. 

[rtfulk]

Does your wifi signal fluctuate any? We are working a state fair and they offer free wifi for POS machines. Our handhelds will connect, but if the signal changes just a little the handheld completely drops the signal. I have tested it with my ipad and iphone and they stay connected. I wonder if the handheld needs a constant strong signal to stay connected. When I connect them to my Verizon business internet they work with no problem.

[alexandriak]

No idea to be honest. Each speed test I've done is pretty similar in speed to one another. My other devices all stay connected just fine. 


Funny enough after I made this post it worked the rest of the day with no issue, leading me to believe even more that my wifi isn't the actual problem. Nothing had changed.

[rtfulk]

I know there was an update for the handhelds yesterday morning, hopefully that fixed your connection problem.