Why does my reader keep disconnecting

[FishandChips1]

Why does my reader keep disconnecting 

[Katie_SQ · Accepted solution]

Hi @FishandChips1,

Thanks for reaching out, and welcome to the Seller Community!

Sorry to hear you’re having connection issues with your Square Reader. As a first step, I recommend trying the troubleshooting steps in this this Support Centre article.

If you're still encountering issues, please provide reply with some more details to the below, and we can troubleshoot further:

• What device are you using with your Square Reader? (e.g., iPhone 14, Samsung S23, etc.)
• Are Location Services enabled for the Square app in your device’s Settings app?
• Are you receiving any error messages on the app?
• Does the disconnection occur after specific actions, such as closing and reopening the app?
• Is your device updated to the latest software version (iOS or Android)?
• Are you running the latest version of the Square app?

Thanks! We’ll keep an eye out for your reply. 😊

[Juwin]

Why my Square ( 2 generation) not connecting to my android phone samsung galaxy J5 pro.

[Laurie_]

Hi @Juwin,

There are a number of threads on the Community platform that discuss troubleshooting steps for resolving pairing issues between your reader and device. I’ve merged your post with one of the latest threads on this topic. Since your device is listed as compatible, I recommend reviewing the steps shared in the Best Answer of this thread as a first step.

If you’re still unable to resolve the issue after following the guide, please reply with answers to the questions above, and we’ll do our best to assist further.