White Screen keeps coming up on Square Register during transactions.

[ColonialBarber]

White Screen keeps coming up on Square Register during transactions.

I Did all the troubleshooting Steps last night after hours and today it's still happening. (except factory reset)too busy for that.

It's crazy bc we just purchased the register this year and it's too new for issues.

🤔

[ryanwanner]

Hello @ColonialBarber !

Can we get a little more clarification from you please? What part of the transaction is the screen going white? And by white I assume you mean a blank screen? When it does this, what steps are you taking to get back to a usable state?

The more information you can give us the easier it should be to get to the bottom of your issue.

[ColonialBarber]

yesterday it let you ring in an item then the screen turned white & locks up but today its turn white before any item it rang in and then it gives two options

"power off" and  "restart"

now every transaction it's giving a white screen and locks up.

[ColonialBarber]

yes a "blank screen" using on/off button to restart 

[ryanwanner]

@ColonialBarberOkay. I have a couple of ideas.

First, do you know if the power button got damaged in any way recently? The Power Off/Restart screen usually will only pop up when you press and hold the power button down. If so, you may need to contact support. They have some troubleshooting tricks to see if it's damaged beyond repair, and possibly you'll be able to warranty replace it.

The more likely scenario: I've seen a couple other comments talking about the same thing. Assuming you're running on the latest update (part of the troubleshooting steps you mentioned you've done), I'm wondering if this potentially is a bug that got introduced in one of the nightly updates. I'd like to tag a couple of moderators who can escalate this to see what all is going on.

@Summer2024, @_Violet , @JJ_  and others: any ideas?

[ColonialBarber]

The Register is only a couple of month old, and the on/off button is the only way to return it back to working mode.

I did the latest update last night ..and I was surprised it doesn't update automatically like the square app,, but it does not.

I will however have to do a Factory Reset this afternoon and I was hoping to avoid during business hours. 

Any thoughts on this is appreciated ...🤔

[ColonialBarber]

It appears the "on/off button" is not damaged bc it does its job.

[Kkets323]

Same thing is happening to us. Just started today. 

[ColonialBarber]

Still having issues ? Where do we get help?

[milkdemcows]

This has been happening for about a week. I believe it has happened at wake-up, when adding an item, or when checking out - i.e. anytime. Might be a dozen times a day or just once or twice.

[ColonialBarber]

This is Exactly the same for us..very frustrating, so today I did a Factory Reset. I hope that fixes it, and won’t know until we start running transitions tomorrow…

[milkdemcows]

Keep us posted!

[ColonialBarber]

I did all the trouble shooting steps and "factory reset" yesterday and it work at that point but this morning we had the same blank/white locking up screen. I'm Very disappointed with the new only 2 month old register and Square!!

Seriously thinking about using another processing company.

Hopefully someone from Square will see this tread and investigate because it appears I'm not the only person with this issue.🤔

[milkdemcows]

I saw on Facebook a user called, and was given the impression they know and have engineers working on it. Fingers crossed. But yes, some official acknowledgement would be great! If it's one user, you can figure maybe a glitch or hardware issues. But multiple users tells you something is going on for at least some of us.

[ColonialBarber]

Thanks for info.

That is encouraging and we have a business to run. 

[RadioactivePin]

Happening to me too. Didn't start until I installed the recent update today. I have to reset the register but it keeps happening. I am assuming it is something that was created by the update.

[RadioactivePin]

Same thing happening to my register. It starting happening today after I ran the update. I have to restart it. Has happened 4-5 times in the past 8 hours.

[beechbucha]

Same exact thing is happening to me. After checkout the screen locks up. 

Help!

[ColonialBarber]

Are you Still having issues and did you find help? 

[Summer2024]

Hi friends, @RadioactivePin @ColonialBarber @milkdemcows @beechbucha @Kkets323 ...

I apologize for the delay in response here. Are you all still experiencing this issue?