Reminder texts not sending

[Amanda14]

I have gone through everything and made sure everything is on. I’ve been doing test appointments with myself and cannot get any reminder texts to send. The text saying the appointment was scheduled and or cancelled will send but no reminder this is so frustrating

[JTPets]

I don't use appointments, let me tag a few users who do!

[JTPets]

@EcoAutoClean@dasap1234@Doran@rjonin@vinesandrushes@DinaLRosenberg@MudFire_Dex@mdgolden01@Stacelyn24@BMarxMed@jjsmeatshak1@Brewk12@tl6734@CareyJo@a440@TCSlaguna@arickrtattoos@Simplystunnin01@Bronze_Palms@RMConsultingLLC

[JTPets]

@namastewatford@LukeNieuw@Minion@jmack1992@ReginaRMT@JessPoynter@tomven@nell_a@MALqueerhair@SiBellebeauty@cadresalon@SVLFever@Mobilebarn

[arickrtattoos]

As far as I've been experiencing the last few days, I haven't had any issues with this. Sorry I can't help more!

[Stacelyn24 · Accepted solution]

Hey! I totally get how frustrating that must be, especially since you’ve double-checked all your settings. Since your appointment confirmation and cancellation texts are working, but reminder texts aren't sending, here are a few things to troubleshoot:

1. Check Your Reminder Settings

• Go to Square Dashboard > Appointments > Settings > Communications
• Under "Reminders", make sure that reminders are actually turned on and set to send at the correct time (e.g., 24 hours or 2 hours before the appointment).

2. Confirm the Client’s Notification Preferences

Since you're testing with yourself, check:

• Is your phone number listed correctly in the customer profile you're using?
• If you’ve opted out of text notifications before, Square might not send reminders. Try using a different number or email.

3. Test with a Different Client Profile

• Try booking an appointment using another client profile (a different phone number/email) to see if it's specific to your test profile.

4. Check Your Square Plan

• If you’re on the free version of Square Appointments, reminder texts might not be included—they are a premium feature available with a paid plan.

5. Clear Cache & Try a Different Browser

• If you've been testing in the same browser, try clearing cache or switching browsers to see if that affects how Square processes reminders.

6. Contact Square Support

If all else fails and reminders still aren’t sending, there may be a glitch. I'd recommend reaching out to Square Support and asking them to check on the backend if reminders are actually triggering for your account.

Hope this helps! Let me know if you get it working. 😊

[Minion]

Cheeky @JTPets , I like it. haha .

I don't believe that I have had any issues on my end either @Amanda14 .  Do you mind sharing a screen shot of your appointment communication settings?

I'm going to change mine right now to one hour and send myself one just to make sure that I am not having an issue either, I will report back here as well. 

Edit.  I did just mess around with my reminder times, 1 hour one didn't seem to work, but the 2 hour one did work, and sent about half an hour before my test appointment. 

[mdgolden01]

I haven’t had any issues either. 
the only other thing I can think of is your membership. Check to see if you are active membership for the $$$ 

or the client has opted out of receiving any communication from you. 

[JessPoynter]

Were you able to figure out the issue, or do you still need assistance with getting this resolved? 
@Stacelyn24 offered some great options. 
Wanted to check back and see that you felt like you got the answers to resolve this in the best way for your business.  

[SiBellebeauty]

Hope you were able to figure out the issue - I would have recommended the above steps too!

is it sorted now?