Website disappeared

[PolyOriginals]

My website has completely disappeared without warnning, I think my subs may have lapsed because the automatic renewal for Weebly didn't go through. I have my own domain name, and have now paid a yearly subscription but 72 hours on, still no website, what is happening please? I have sent the support team an email but they say it will be another 3 days before I hear, In the meantime people are contacting me asking where my website is!! very frustrating. Any help would be greatly appreciated, thank you.

[kacey_k]

I’m sorry you’re dealing with this, especially when customers are trying to visit your site. I can definitely understand how stressful that must be.

If your Weebly subscription lapsed before renewing, it’s possible the site or connected services were temporarily suspended while the renewal processed. In many cases, websites come back online automatically, but domain propagation, account syncing, or billing verification can sometimes take longer than expected.

Since you’ve already renewed and contacted Support, you’ve taken the right steps. While waiting for their response, I’d recommend logging into your Square/Weebly Dashboard to verify that:

• Your paid subscription is showing as active.
• Your custom domain is still connected to your website.
• The domain’s DNS settings haven’t been disconnected or reset.

If everything appears correct and it’s still offline after 72 hours, Support will likely need to investigate the account on the backend. Hopefully they can get things restored quickly.

Please keep us posted on what they find. It may also help other sellers who experience something similar in the future.

[PolyOriginals]

Thank you, On the Domain page it has a green box that says the domain name is connected, but may need 24 hours before showing up - it's said that for 4 days now, but in the black writing box below it says it is not connected, but there seems to be no way I can click on anything that changes it, when I click the manage box it simply says it is connected, and gives me no other options. I am of an older generation so find things like this difficult to manage and not intuitive at all. Thanks for your help, it may be that I have to wait for the support team to get back to me. I wil let youy know if/how it gets sorted just in case it can be of hlep to anyone else.

[Manny_SelSq]

@PolyOriginals 

Worth a shot before support gets back to you — log into your Weebly account at weebly.com, open your site in the editor, and if your pages are still there, hit the blue Publish button in the top right. Renewing doesn't put the site back up on its own, so it may just need publishing again.

If it's still not showing a day or so after that, it's probably one for support to sort from their side, so I'd chase the ticket you've already got open.