Website disappeared

[PolyOriginals]

My website has completely disappeared without warnning, I think my subs may have lapsed because the automatic renewal for Weebly didn't go through. I have my own domain name, and have now paid a yearly subscription but 72 hours on, still no website, what is happening please? I have sent the support team an email but they say it will be another 3 days before I hear, In the meantime people are contacting me asking where my website is!! very frustrating. Any help would be greatly appreciated, thank you.

[kacey_k]

I’m sorry you’re dealing with this, especially when customers are trying to visit your site. I can definitely understand how stressful that must be.

If your Weebly subscription lapsed before renewing, it’s possible the site or connected services were temporarily suspended while the renewal processed. In many cases, websites come back online automatically, but domain propagation, account syncing, or billing verification can sometimes take longer than expected.

Since you’ve already renewed and contacted Support, you’ve taken the right steps. While waiting for their response, I’d recommend logging into your Square/Weebly Dashboard to verify that:

• Your paid subscription is showing as active.
• Your custom domain is still connected to your website.
• The domain’s DNS settings haven’t been disconnected or reset.

If everything appears correct and it’s still offline after 72 hours, Support will likely need to investigate the account on the backend. Hopefully they can get things restored quickly.

Please keep us posted on what they find. It may also help other sellers who experience something similar in the future.