Unable to sign into Square Terminal with Square POS on iPhone

[eldina]

The software is up to date on both the square terminal and the Square POS app. When I go to Settings > Hardware > the only options I see are Square Readers, Printers, Bar Code Scanners, and Scales, but not Square Terminal, so I am not able to get device code and pair either my iPhone or iPad with the Square Terminal. What am I doing wrong? Any advice appreciated. Thanks!

[ryanwanner]

Hello @eldina !

Quick question: when you’re trying to pair the two, are you looking at the settings menu on the terminal or the iPad/iphone? To get the device code, you need to be in the settings menu of your iOS device, not the terminal. 

If you are, then my next idea is to check More > Settings > Open Tickets. Can you tell us what options you have on this screen? There’s one setting that may be causing problems. 

I look forward to your response!

[Summer2024 · Accepted solution]

Thanks for the ping here @ryanwanner ! 

@eldina I'm sorry for the frustration here. I have attached some things to double check when it comes to connection and pairing with the Square Terminal. Please let me know if none of these troubleshooting steps work and I will escalate to engineers. 

1. Check Terminal Status:

   • Ensure Terminal is powered on
   • Verify it's connected to WiFi
   • Make sure it's not currently paired to another device
   • Check that it shows "Ready to Pair" on screen

2. iPhone App Check:

   • Force close the Square Point of Sale app
   • Go to iPhone Settings > Square
   • Clear app cache if possible
   • Reopen Square app
   • Sign out and back in

3. Connection Requirements:

   • Both devices must be on the same WiFi network
   • Square app needs latest version
   • Terminal needs latest firmware

If Still Not Seeing Terminal Option:

1. App Refresh:

   • Uninstall Square app
   • Restart your iPhone
   • Reinstall Square app
   • Sign in fresh

2. Network Troubleshooting:

   • Reset your WiFi router
   • Try connecting to a mobile hotspot
   • Ensure both devices have strong signal

Step-by-Step Pairing Process:

1. Open Square app on iPhone
2. Go to Settings > Hardware
3. Look for "Connect Hardware"