Terminal won't start

[Pglaicer]

I have a square terminal, it's fully charged but won't turn on. Any help would be greatly appreciated 

[abcdefg123]

I'm facing the same issue. Did you find any ways to make it work?

[RobynR]

Hey @abcdefg123 @Pglaicer,

Sorry trouble has brought you both to the Community, but I want to send a warm welcome.

How do you know the device is fully charged? Is the screen completely black? Can you please send me a picture of your Square Terminal screen?

I look forward to your reply.

[Urbanmerchco]

Mine is charged and I tried holding power down for 40 seconds to restart, nothing. It's completely bricked.

[_Violet]

Hi @Urbanmerchco - I'm sorry to hear that this issue with your Square Terminal has brought you to the Seller Community.

I suggest starting out by putting your Terminal on the charger. Then proceed to follow the troubleshooting steps for factory resetting your Terminal listed here. If you are unable to get a response from the Terminal, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!

[ArlinCanada]

Thank you for your reply. The problem has been solved after I plugged in and charged for a few hours. I guess it was because the battery ran out for a long time.

[ArlinCanada]

My Square terminal can not turn on, it's keeping black screen. I have charged it over 20 minutes, and held down the power button 40 seconds try to wake it up but still no any response. Help!

[_Violet]

Hi @ArlinCanada - Thanks for reaching out to us here on the Square Seller Community. I'm sorry to hear that you're having some trouble with your Square Terminal.

I went ahead and merged your post to an existing thread where other Square Sellers have experienced this issue as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. 

Please see the reply from me, above, for the next steps you should take. Let us know how it goes!