Square is stuck in reset mode

In the middle of taking an order today my Square Register popped up a screen that says, “ To reset Register, hold the power bottom for 1 seconds. All device settings will be lost. You cannot undo this action. A/B rollback proceedings— please release power button. “ My only guess is that the power button somehow stuck on even though nobody was touching it. When unplugged and plugged back in, it goes to the same screen, and  the number counts back from 10 to 1 “seconds” help?!?

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Square Champion

Hi @Rumor , Sorry to hear about this issue.  It's always frustrating when electronics of any kind malfunction randomly. Have you tried to press and hold the power button for 20-30 seconds and "wiggle" as you are doing so to do a factory reset and or possibly release the button from being stuck?

Dan
CoatingWorx
Square Super Seller
Check out Square support center for additional help.




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