Square Terminal frozen and won't reset

[nature-museum]

Greetings,
We've had a square terminal for 3 years with issues off and on, but today, it stopped working entirely.  When the charging cable is plugged in, it flashes the square logo for a few seconds, then goes blank, and repeats.  After a night of charging, we tried to do a factory reset, which has no effect whatsoever.  So it seems like we're stuck in an infinite loop that does not allow us to use the device, nor do a reset.  Has anyone had these issues before?
I believe our device is past the warranty period, unfortunately.

[SVLFever]

I have not seen this issue @nature-museum , however it does sound like the device might be dead.  There is no way in the field to do anything than a factory reset, and if you have done that, I'm guessing you are out of luck.  I would still call Tech Support, as there might be something I'm unaware of, but you will probably want to order a replacement.

Sorry I don't have better news/advice.