Square Register Faulty Connection Difficulties

[NKBS]

The title of this thread has been edited by a Square Moderator from the original: Why is printer working and cash drawer too but the register keeps saying there’s a faulty connection

Please note that the connection port for the register where the YSB plugs in is faulty

[Sammie_C]

Hi @NKBS, I see you are new to the Square Community. Welcome!

I would be happy to look into this for you, but I have a few questions:

1. Could I get a bit more clarification on when this is occurring exactly?
2. As well as, what is the exact message you receiving?
3. Do you by chance have a screenshot of the error message you are seeing?

Please let me know and I can look into this further.

[NKBS · Accepted solution]

After running all the checks & replacing a cord or two I realize it’s likely the USB box

its on order.   Been a week.  Hopefully shows up soon 

[Sammie_C]

Thank you for letting me know, @NKBS! If you end up having any issues after you receive your USB box, please let me know.