Receipts not printing for card transaction

[Meekomac]

We had an update install on June 12.  Since then, we have had to manually print receipts for card transactions, but for cash, they still print normally.  No change to any of our hardware, nothing has been disconnected or reconnected or moved.  All was working fine on the 12th.

We have reset the printer profile - no effect....  Very very frustrating to have to go into each transaction after the fact and "reprint" the receipt.....

Anyone having this issue and have a fix?  I did see a similar issue on the US board, but they had a  new piece of hardware, we do not.  Unsure if theirs was fixed...

thanks!

[Summer2024 · Accepted solution]

Hi, @Meekomac !

Here’s what may be going on and some steps to try:

Since this issue started immediately after the June 12 update and only affects card payments (not cash), it’s possible the update changed or reset specific receipt print settings for card transactions, while leaving others intact.

Troubleshooting Steps

1. Double-check printer settings (even if you’ve already looked):
   Go to:
   Square Point of Sale App > Settings > Hardware > Printers > [Your Printer Profile]

   • Make sure “Automatically Print Receipts” is toggled on for Card Payments, not just Cash.

   • Also ensure “Receipts” and “Order Tickets” are checked in the printer profile.

2. Create a New Printer Profile as a test:
   Sometimes, resetting doesn't fully overwrite hidden bugs introduced by updates. Try:

   • Delete the current printer profile

   • Add a new profile from scratch, and select all transaction types (cash and card)

   • Assign it to all devices

3. Restart all connected devices:
   Fully power off and on the Square register, printer, and router 

4. Reinstall the Square app (if you're using a tablet):
   If you're using Square on an iPad or Android device, try deleting and reinstalling the app.

Let me know if these help!