Spam Email Claiming to be Square

[Llane2]

The title of this thread has been edited by a Square Moderator from the original: Link to bank?

I got an email asking to relink to my bank account. It looks suspicious. Is it real? The email address sent from is [email protected]. Did you send this? Why did you use an email address that is not part of my Square account? Advise please.

[Minion · Accepted solution]

Yeah that is not from Square.  You can double check your bank connections in your Square Account Dashboard to be sure.  You can also forward that email to [email protected] as well. 

https://squareup.com/help/us/en/article/5571-recognize-and-report-phishing-scams

[sim-square]

When I try to forward the scam email to [email protected] , I get a bounce back "Mail delivery failed: returning message to sender"

[Sammie_C]

Hi @sim-square, I appreciate you reaching out. I haven't heard of anything about an ongoing issue with [email protected].

Could you please give it another try and see if it goes through? It could potentially be a one-off.

[Sammie_C]

Hi @Llane2, we are happy you reached out over the Square Community. Welcome!

As @Minion says, this email is not from Square. I would advise to not click on anything associated with it. The only emails we send are from Square approved emails addresses. From taking a quick look at your account, I do not see any pending requests for linking a bank account.

Feel free to give us a call over the phone though and our Customer Success team can double-check everything for you. Our number is 855-700-6000 and we are available between 6 am-6 pm Pacific Time Monday-Friday. You can also contact our Messaging and Email Support Teams here.

Let us know if you have any other questions or concerns in the meantime.