Location Active but not Visible

[JRGFW]

I am seeing an issue where a Location has been reactivated, and has permissions set to be viewed by all system admins, but it is only visible in Locations List when logged in as Account Owner. Help!

[JRGFW]

Location displaying as greyed out in subscription list

[Laurie_]

Hi @JRGFW,

I'd be happy to take a closer look at this with you!

To clarify, are you referring to your Square Account subscriptions or your customer subscriptions? It’s a bit unclear from the screenshot you’ve shared.

Additionally, just to confirm:

1. Are all other access levels/staff able to see the location as expected, except for the account owner?

2. Are you viewing this solely through the app on a device? If so, have you noticed if the issue persists across multiple devices?

Let me know, and I’ll assist further!