Latest firmware freezing terminal on switch locations

Tapthatmaple · ‎09-29-2024

Latest firmware is freezing both of my terminals when switching locations 😡

Lou8 · ‎10-03-2024

Hi @Tapthatmaple , thanks for posting on the Community.

I'm sorry to hear you're having issues with your Terminal after the latest software update. I'd advise to try the troubleshooting steps outlined in our Square Terminal Troubleshooting support article.

If these steps don't resolve the issue, you'll have to contact our Support Team directly by email or phone. They'll be able to further look into it for you, or escalate your case to our engineering team if needed.

Lou
Community Moderator, Square

After a year of supporting the Square Community, I'm leaving Square for a new adventure down under !
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.

View Solution >

Lou8 · ‎10-03-2024

Hi @Tapthatmaple , thanks for posting on the Community.

I'm sorry to hear you're having issues with your Terminal after the latest software update. I'd advise to try the troubleshooting steps outlined in our Square Terminal Troubleshooting support article.

If these steps don't resolve the issue, you'll have to contact our Support Team directly by email or phone. They'll be able to further look into it for you, or escalate your case to our engineering team if needed.

Lou
Community Moderator, Square

After a year of supporting the Square Community, I'm leaving Square for a new adventure down under !
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.

Gsmtoolspro

Freezing after a firmware update can be frustrating, especially when both terminals are affected. It may be worth checking whether both devices are running the same firmware version and following Square's official troubleshooting steps. Hopefully, Square can identify the issue and provide a permanent fix.