Latest firmware freezing terminal on switch locations

Latest firmware is freezing both of my terminals when switching locations 😡

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Hi @Tapthatmaple , thanks for posting on the Community.

 

I'm sorry to hear you're having issues with your Terminal after the latest software update. I'd advise to try the troubleshooting steps outlined in our Square Terminal Troubleshooting support article. 

 

If these steps don't resolve the issue, you'll have to contact our Support Team directly by email or phone. They'll be able to further look into it for you, or escalate your case to our engineering team if needed. 

 

 

 

Lou
Community Moderator, Square



After a year of supporting the Square Community, I'm leaving Square for a new adventure down under !
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.

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Alumni

Solution

Hi @Tapthatmaple , thanks for posting on the Community.

 

I'm sorry to hear you're having issues with your Terminal after the latest software update. I'd advise to try the troubleshooting steps outlined in our Square Terminal Troubleshooting support article. 

 

If these steps don't resolve the issue, you'll have to contact our Support Team directly by email or phone. They'll be able to further look into it for you, or escalate your case to our engineering team if needed. 

 

 

 

Lou
Community Moderator, Square



After a year of supporting the Square Community, I'm leaving Square for a new adventure down under !
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
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