Just purchased square terminal and touch screen ha...

brandonb316 · ‎08-23-2023

I just purchased Square Terminal and just after login and initial setup the screen is now not responding to touch. I have done a restart and still nothing.

TheRealChipA · ‎08-23-2023

Hey @brandonb316. All Square hardware comes with a limited warranty. Terminal is one year for most things. Here’s a link to the Square Warranty Help Docment.

Regards,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

brandonb316 · ‎08-23-2023

I found that you can do a hard reset by holding the power button for about 30 seconds following the on screen instructions. Seems to work know. Thanks

TheRealChipA · ‎08-23-2023

Nice. Keep an eye on it. If it keeps acting up, don’t hesitate to exercise the warranty!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Just purchased square terminal and touch screen has stopped responding.