ID scanning for age restricted items is not working

[MarCellars]

Hi, everyone - 

I've been looking through the threads here for hours trying to figure out why my barcode scanners are not working for age verification on age restricted items.  I am running Square for Retail (or Square Premium).  I have 21+ added as a restriction for all applicable items in our beer and wine store, and when these items are scanned the verification window pops-up but none of the scanners will recognize any identification scans.  Any of my fellow Square users experienced in this? Any help or input would be greatly appreciated.

[JTPets]

I do not use age verification but I would valdiate the scanner supports the barcode style being scanned - some scanners only handle specific barcodes, others need to scan a barcode to change formats.

[kacey_k]

Hi! Welcome to the Square Community!

Since the age-verification window is appearing, it sounds like your item restrictions are triggering correctly. The issue may be with scanner compatibility or configuration.

Not all barcode scanners support the PDF417 barcode format used on the back of driver’s licenses, even if they work perfectly for scanning retail products.

A couple of things I’d recommend checking:

1. Verify that your scanner supports PDF417 barcodes.
2. Check whether PDF417 scanning needs to be enabled in your scanner settings.
3. Confirm that your scanner model supports ID scanning within Square for Retail, since barcode compatibility alone doesn’t guarantee integration.

Which scanner models are you currently using, and are you running Square for Retail on an iPad or Square Register?

That information could help narrow down the issue! 😊