How to get a square account using the same email you have as a TEAM member on someone else’s account

[Darren]

I have a team member who is now deactivated and has a separate business but cannot open an account using her email that was used to log in with TEAMS.  What is going on here?

[Breffni · Accepted solution]

Hi @Darren 👋 thanks for your post. 

An email address can only be used on one Square account at a time. If your team member’s email was previously linked to another account, they'll need to either:

1. Use a different email address to create their new account.
2. Update the email address on the original account to free up the one they’d like to use.

Once one of these steps is taken, they should be able to set up their new account without issues!

Let me know if you need further help.

[Darren4]

Thank you @Breffni 

Since i posted i have refined my issue a bit.  What I now understand is that one email can be used for both a TEAM member with one business and the same email for another business.  Or two businesses can be on a single account.   The original problem with my team member is they could not open a new business for some reason using the one email they had for TEAMS.

After logging in the app asks which business to use (if you have more than 1) and then once you select the business, which location (if you have more than 1).  see below the first screen

 

-Darren

[MeganEdge]

I have an existing square account for my business and have been asked to join the Team of another business. I am unable to as my email is associated with my account already. How can we resolve this?