Our shop uses Square POS and Fresh KDS over WiFi as an "emulated printer" for drink tickets. Fresh KDS has worked well for the last 10 months, but after this weekend strangely stopped sending ticket names and no longer shows the order type (For Here or To-Go). It will still display the drink order correctly, but all the names on the tickets just read "Order".
None of the settings were adjusted between running normally and this issue appearing. I'm at a loss as to what this could be. We had a very busy weekend, and everything worked fine. After 2 days closed and coming back, it seems like the KDS is glitching out/losing connection to the WiFi.
If anyone has any insight into this kind of issue/troubleshooting advice it would be greatly appreciated.
