Extremely disappointed with Customer Support: text too small on "change due" screen

[StuartC]

I've been posting and requesting Square fix the change due screen for over a month. No response. Today is Black Friday and the change due type size to my customer screen is too small to read. This is going to be a disaster today. Square should be ashamed of this poor customer (me) experience.

Super Unhappy

Stuart

[PerroneTech]

Hi @StuartC 

Unfortunately, this text cannot be changed. However, I do have a workaround that may help.

If you go into the ipad's settings > display & brightness > display zoom, you can choose larger text. This will make all text/icons larger and might help this screen for customers who have trouble reading it. You can also increase text size in the iPad's settings as well.

[StuartC]

Not much of a help really

[PerroneTech]

Did you perform the suggestion I gave you? Show us the results?

[StuartC]

It does make small type bigger but it make everything bigger which is not helpful. I hold Square accountable as they had the text a readable size and changed it to being too small. I would hope they hear their customers feedback/complaints and be more responsive to our needs.

[PerroneTech]

Did you also increase text size?

also, something like making a change in the UI is not something done immediately.

create a thread in "feature requests" so that other members can chime in and if it gets enough attention it will be implemented.

[StuartC]

Did put in feature request about a month ago, no response. The software was fine before recent updates, they should have left it as it was. Square broke it they should fix it. This change I'm sure was not tested for customer usability, they should listen to their customers instead of making changes without user input.

[Devolution]

This cost our business money too, this is ridiculous, to make such a big change and spring it on people on an update without any notice or any way to change it. It used to be very clear what the change was.

[PerroneTech]

I'm sorry, how does smaller change text cost your business money? It is readable. You can increase text size, and it clearly shows the change you have to get back.

is it smaller than you'd like? Perhaps. I didn't even notice the change, but I have a 12.9" iPad Pro. I'll have to check it out tomorrow. However I have text increased to a larger size, and I'm the one who reads the change screen, my customers use the receipt screen which is still a good readable size.

under what circumstance would you loose money because the change text is too small? Are you or your employees unable to calculate how much change your customer gets and are giving out the wrong change? You had a customer walk away from your business because of a screen they don't see unless they already paid? I'm really confused how it cost your business.

[Devolution]

You seem very defensive over customer concerns. I've had NO issues for 5 years of our register off on a cash out. Since the update, it's been off 3 times. I can't stand over everyone over the register to watch them. The change given used to be large, total amount was small. Those were reversed, giving people inclination to pay attention to the large text for change. I saw a post with the same problem I was having and added my experience. So yes, big changes on how a customer's change looks results in a loss if those changes increase confusion. Never had an issue previously. 

[PerroneTech]

I'm not saying your concern isn't valid. Changes aren't always what we want, I have a few qualms of my own. However, demanding the change is not how the process works. You open a request, and if it gets enough votes, it can be implemented.

if Square ran off to make a change every time someone demanded it, the place would be a mess.

Most features and updates are beta tested before launch. There is a chance this went unnoticed or there is a chance that the change didn't bother anyone else.

As for your employees giving incorrect change, that's a training issue you will have to resolve.

I gave a solution that will work in the meantime, while Square considers the change you REQUESTED, not demanded.

[StuartC]

When we are very busy and our customers ae in line its important to process payments quickly. When store associates are at the register it has become very clear that the size of the text has become aa issue. It is slowing down the process because we have to stop and focus on the tiny text. Square broke it, Square should fix it. Stop covering for software that doesn't work for the customer.

[PerroneTech]

Remember when I said they shouldn't fix it? No?

That is because I didn't.

Submit it as a feature request or open a support ticket. Since I see you already submitted it as a feature request, you will now have to wait until others chime in or Square deems it important enough to work on. While we would love to see changes made faster around here, the size of the change text is hardly high on the totem pole.

Based on the responses here, I can see why such a small change is so disruptive to your businesses. Sheesh.