Do webp images sync between WooCommerce and Square?

[BCS]

I'm not seeing my product images in Square, I don't think they are being synced between Square and WooCommerce. It has worked in the past but we have since started using .webp format. Is .webp supported in Square?

Thanks 

[Arie]

Hi @BCS,

Thanks for writing in 👋
 

Sorry to hear you're having trouble with your WooCommerce integration. Because this integration is build out by WooCommerce, rather than Square, we recommend reaching out to them for further troubleshooting. If they're unable to help, let us know your support ticket number so we can share this with our partnerships team. Please let us know how you go!

[BCS]

Hi Arie,

Can you confirm if webp images can be saved directly into Square? Not via WooCommerce?

[Arie]

I've just reached out to our Ecom team, and .webp files are not currently supported for items on Square Online, @BCS.