Cant upload an image to POS checkout background

LMCC1897 · ‎08-23-2022

We have had out POS checkout since April now.

I have been trying to upload an image under locations to the POS checkout background. When I try to add the image it just disappears.

Has anyone else had this issue.

Breffni · ‎08-24-2022

Hey @LMCC1897, thanks for your post.

Sorry to hear you're having issues with this.

Can you confirm the size of the image you are uploading? The recommended size is 2328 x 1144 pixels.

If you could confirm the dimensions and also attach the image here, I could do some testing, thank you!

Breffni
Community Moderator, Ireland, Square
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LMCC1897 · ‎11-14-2022

Hi Alegra,

I am so sorry for the late reply I have only just noticed we had a notification.

I am unsure on the pixels but I have attached the image I am trying to upload.

Thank You

Nicole

Emma_ · ‎11-15-2022

Hi @LMCC1897, thanks for sending over the image. I just tested it and the image looks much smaller than the recommended size. If you have the image in bigger size, I'd suggest adjusting the size to get closer to 2328 x 1144 pixels before trying again.

I did another test with a larger image 2300 x 1100 pixels and it uploaded to the Point of Sale checkout background.

Emma
Community Manager, Square