Contactless Payment not working : "Present One Card"

[sammyg]

As of this morning we have been having big issues with most contactless payments on our Square Register. Apple / Android Pay or tapping credit cards. We get hit with the "Present One Card" payment error and no amount of re-tapping or re-trying can resolve it. We simply can't take contactless payments from most customers at the moment on the register.

It's not every card, but it's about 80% of them. 

Thankfully, the handheld Square device is working 100% perfect so we're using that for contactless payments at the moment. 

Is Square aware of this issue and are they working on it? I don't see anything on issquareup.com.

[sayra]

Hello, @sammyg. 

Thank you for reaching out to us. We genuinely appreciate you bringing this issue to our attention, and we want to extend our sincere apologies for any inconvenience it may have caused. To better understand and address your experience, we recommend reaching out to our Support Team. They can assist you by taking a closer look and, if needed, file a Support Ticket for our engineers to investigate further. It appears that this might be a local issue specific to your device or account.

Feel free to give us a call at 855-700-6000 between 6 am and 6 pm Pacific Time, Monday to Friday. Your time and cooperation are highly valued as our Square hardware team is committed to enhancing your overall experience.

Thank you for your understanding.