Can you assign tips to individual team members using Square Terminal

[VinoFisho]

We need to assign tips to individual servers and can't figure out how to do this on Square Terminal.  Even if a team member is logged in/clocked in on a particular device the tips are still showing up as Unassigned.  

[TheRealChipA · Accepted solution]

@VinoFisho

First you have to have a job title set up that is tip eligible.  Go into your Team list, select the employee, and make sure that at least one job they are allowed to clock in as is tip eligible.

If you don’t need to pool & split tips among employees, from your dashboard go to Shifts/Settings/Tips to specify that employees keep all the tips they record.  Alternatively you can pool & split tips in various ways from this screen.

https://squareup.com/help/us/en/article/5069-accept-tips-with-the-square-app

https://squareup.com/help/us/en/article/7654-get-started-with-tip-pooling-for-team-management

Let me know if you need anything else.  Best of luck!

[VinoFisho]

Hi Chip - it’s all set up that way but we just got the little handheld Square Terminal and anything sold through that isn’t assigning tips. Do you use the terminal?

[TheRealChipA]

I do at my outdoor bar, @VinoFisho.  How do you have it set up — each employee keeps 100% of their tips, or are you pooling?

[VinoFisho]

Each server keeps 100% of their tips

[TheRealChipA]

I’ve got some time if you do now.  Other things to look at:

1. What is your software version on the Terminal?  Go to More, then General, then About Terminal.  It should say at the top “Software UP To Date.”  If it doesn’t, you should first download the latest version.
2. Are employees  using their number to sign into Terminal?  If they aren’t, that would be a problem.
3. Do your tipped employees only have one job title?  Is it possible that they have more than one and they choose the wrong on when they clock in?

[TheRealChipA]

I’ll add that I use terminal, my iPhone POS app, and our iPad POS.  There is nothing related to the device that should affect employee tips.  That is internal to the payment processing platform, and should be device independent.  I know of no device settings that could override this.  It’s got to be a) a software update issue, b) employees not signing in under their number into a job that is tip-eligible, or c) something wrong with your Square account which only a call to support will resolve.

Sorry I can’t be of more help.