Always Collect Signatures- Feature Request

[Atozmotors]

I want to request a feature to always collect signatures regardless of card company requirements. I use the signatures as an acceptance of my return policy listed on the receipt. I also would like to set a custom amount that triggers the customer’s having to sign. Any help would be greatly appreciated!

-Ben

[HC_Charlie · Accepted solution]

Hello @Atozmotors thanks for your post. You should be able to turn on signature collection (see below), but I do not think you can have a threshold that would automatically turn it on/off. It's either always on, or always off.

Here's how to manage signature collection on Square:

Enabling/Disabling Signature Collection:

1. Access Square Dashboard: Go to the Square Dashboard.
2. Navigate to Device Management: Go to Settings > Device Management.
3. Select Device: Choose the specific device you want to configure.
4. Locate Signature and Receipt: Find the "Signature and receipt" section.
5. Toggle Collect Signatures: Turn the toggle to "on" or "off" to enable or disable signature collection.
6. Choose Signature Source (if enabled): If you toggle "Collect Signatures" on, you can choose whether to collect signatures from the device screen or a printed receipt.
7. Save Changes: Click Save to apply the settings. 

[Summer2024]

Hi, @Atozmotors ! 

Thank you so much @HC_Charlie for providing the directions for how to require signatures. @Atozmotors please let us know if you have any other questions. 

[revive2025]

This doesn't force a signature for every transaction though? I did a 1 cent test and it didn't ask.