After update can’t connect accessories

[MrsZML]

I have a Square Register I use for my small business when I participate in festivals and other special events. After it completed a software update, I can’t connect my printer or scanner. Both worked before the update. I did a factory reset, and still didn’t recognized the printer or the scanner. Do I need a new hub? 

[JJ_]

Oh no, @MrsZML

Firstly, welcome to the Seller Community. I'm sorry to hear that you're here because you've run into trouble. We recommend checking these troubleshooting steps. If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly so that a member of our hardware team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.