Cannot Match Bank on Xero

[Malkers]

Hi There

I've got 3 accounts with Square and use Xero for accounting with all 3.  However, on this one account I'm not able to reconcile my banking because it doesn't bring up an invoice to balance it with even though the invoices are created as I can see them.  Obviously the amounts are different because what we take isn't what we get with the fees but that's the same with the other accounts.

So I'm guessing some part of the process is wrong somewhere or I've ticked a box wrong but I can't for the life of me work out what.

I'm pulling my hair out a bit here as I've got pages and pages of unreconciled banking now all full of Square payments.

Anyone got any ideas, it used to be fine by the way until the new company took over the integration and they've been completely useless at helping me.

Thanks in advance.

Malcolm

[k_atie]

Hey @Malkers, thanks for flagging this. 

Since the integration is owned by Xero, it's best to get in touch with them as they will have better visibility on where the issue may be coming from. 

To get help with your Amaka + Xero account integration with Square: 

• Create a case with Xero support via Amaka’s Help Desk. You can do this from the help icon in your Xero product, or by going directly to Amaka’s Help Desk from any device.
• Visit the Xero Support Centre.
• Email the team on [email protected]
• Schedule a time to speak with an Integration Expert via Amaka’s Support Hub.

If for some reason they’re not able to help you, DM me with your support ticket number and we’ll see what I can do from my side. Thanks.