Trouble redeeming rewards

[Indecisivgirl]

So when I finish my Sale and go to the redeem rewards button, I enter the code and it pops up on my final payment screen but in red it says item not availble. How do I make the system accept it for the amount off? I'm paying for the marketing service and have asked for help with this a number of times with nothing. Please advise. 

[Indecisivgirl]

And now I just sat on hold after explaining my issue to someone and got disconnected.  Need revised asap. Have a campaign out! 

[Spenser]

Hey, sorry to hear about the trouble, @Indecisivgirl. I see that you have a support case for the issue too, so I'll reach out to the team member assisting with your case and will request they send you an update. Thanks for your patience while we looked into it!