I’ve been using Deliverect for nearly three years now, and it’s been a relentless cycle of broken features, finger-pointing, and gaslighting. At this point, I wouldn’t recommend Deliverect to my worst competitor, let alone a fellow restaurant trying to stay afloat.
Here’s the full story:
1. Broken Doordash Integration Cost Us Thousands
For over three months, our 86ed items (snoozed in Deliverect) were not syncing with our Doordash menu. Customers kept ordering things we didn’t have, leading to cancelled orders, one-star reviews, and even worse — Doordash placed us on a monitoring list due to excessive complaints. We came dangerously close to being removed from the platform entirely.
When I contacted Deliverect support, they told me:
“The system is working as intended.”
And then told me to contact Doordash to fix it. Seriously? I pay Deliverect to manage that integration — and their response is to pass the buck and leave me to deal with the fallout?
We lost thousands of dollars in disputed orders during that period, and Deliverect didn’t offer a refund, a credit, or even a real apology.
2. Pickup Manager Has Been Broken Since Day One
For three years, I’ve been paying for Deliverect’s Pickup Manager add-on — and it’s never once worked as intended.
It shows the wrong order numbers
It auto-checks in Doordash drivers remotely, even when they’re not physically at our store
It displays order numbers instead of customer names, making handoffs chaotic
These are basic operational functions. And when I’ve flagged this over and over again, I’ve been met with canned responses, deflection, or silence.
3. Their Customer Support Strategy: Gaslight and Deflect
Deliverect’s support has become a full-blown nightmare.
You’re forced to go through a clunky AI bot that delays getting to a human by 15–20 minutes
When you finally reach someone, they’ll suggest things you already said you tried
Or worse — they’ll suggest things that have no connection to the actual issue
When cornered, they either blame your POS, blame the delivery platform, or push you off to “wait for a response”
I’ve been told for three years that someone from “Customer Success” would reach out to me. Not once has that happened.
4. And Now — They Broke DMA Without Telling Anyone
As of this week, Deliverect made a fundamental change to their DMA app — it no longer sends order status updates from the POS to the delivery platforms.
This broke our kitchen workflow overnight. We could no longer mark orders “ready for pickup” from our POS — something that was working fine 24 hours earlier. There was no changelog, no notice, no communication. Just chaos during a busy Saturday night when we were already short-staffed.
Support’s response?
“This is not controlled by Deliverect. You’ll need to wait for Square to fix it.”
Unbelievable. You break your own feature, offer no workaround, push the blame onto your integration partner, and shut down the live chat to put us in a slow-moving ticket queue?
This is not a tech partner. This is a liability.
5. They Just Keep Taking, Never Giving Back
For three years, Deliverect has charged us full price for broken products, failed to fix core issues, and avoided accountability at every turn.
No one has ever reached out to us proactively. No one has ever offered compensation. They are quick to invoice and slow to support.
We’re beta testers for Square and we’re now helping build better direct integrations to remove Deliverect from our stack entirely. Because frankly, anything is better than this.
Final Verdict
Deliverect is not a restaurant tech company.
They are a support nightmare, an integration risk, and a company that does not take ownership when they break things.
Avoid them at all costs!!
Hey Tranguyen,
Thank you sincerely for reaching out to the Deliverect team.
I have consistently been told by them that someone would reach out to me, and no one ever does.
At this point, I have reached my limit, This company is the epitome of money hungry and poor customer service.
I am done with their consistent gaslighting and complete lack of accountability.
Whenever an issue arises, it's never their fault; it's always someone else's fault.
I pay them for an integration service, and when that service breaks, I expect them to find the fault and correct the issue. Not brush it to the side and tell me to reach out to DoorDash or Square support.
That's like you coming to my restaurant and then you having to come into the kitchen and cook your meal.
We were forced to completely disable our delivery services on Saturday, which resulted in us losing over $1,000 in sales.
Again, I appreciate you and your help in this matter, but at this point, I am only using them until I can find an alternative.
