Upcoming Fix: Modifier Set Order on POS & Other Surfaces

[Hadley]

Hey Square Sellers!

We’ve heard your feedback loud and clear: the order of modifier sets on your RST POS doesn’t match the order you set on your Dashboard. We know this inconsistency has been frustrating, so we’re fixing it!

 

What’s Changing?

For Square for Restaurants POS sellers, right now, your modifier sets appear in a different order on POS than they do on your Dashboard. Moving forward:

✅ Modifier sets will now appear in the order you configure on your Dashboard, simplifying current modifier ordering rules—this order will be consistent across all Square surfaces, including:

• POS
• KDS (Kitchen Display System)
• Kitchen tickets
• Customer receipts
• Square Online
• Online Delivery Partners (DoorDash, etc.)

✅ You can drag and drop modifier sets on each item to arrange them in any order for that specific item.

 

What’s Staying the Same?

• On the Square for Retail and Square for Restaurants POS, required modifier sets will continue to be prompted first (this ensures smooth and efficient order-taking).

We Want Your Feedback!

We know this is an important change, and we’d love your input:

💬 What are your thoughts around required selections continuing to be prompted first on RST POS?
💬 Do you understand that the order you set will now be consistent across all Square surfaces?
💬 How urgent is it for you to customize the order uniquely for customer (Square Online/kiosk) vs. staff-facing (POS/KDS) surfaces?

These changes will be coming soon so stay posted for more details on timing in the coming months. For now, let us know what you think in the comments! 👇

[Hadley · Accepted solution]

Hi everyone - we are going to launch a beta for this next couple of weeks. It will be available on ALL points of sale/modes. If you are interested in testing the feature and sharing feedback, please reply to or like this message and we'll reach out directly with more details.

[vhovar]

We've had two recent issues with modifiers. One is that several random items will have something pre-selected that shouldn't.

The other one came when I was trying out the new option to set a limit on how many modifiers can be selected.

As a bubble tea shop, we have a lot of customers ordering double textures. For example, double boba. Having the ability to allow customers to select a quantity is a game changer. BUT, if I edit the volume on the modifier set it doesn't get applied to the item. If I add the modifier to a drink that didn't have it before I made the change, THEN it updates the volume. I had to go through every single item in our menu (which is quite extensive) and change the volume manually!