I am at a loss for words as to how the Square product still exists with the basic functionality below still broken. It's been this way for years. Have the programmers ever sold something or shipped a package before? Wait, don't answer that; they just laid off half of them in favor or AI so the company can make more money as the users suffer more. I can't predict the future, but I know how this movie ends if they don't listen to users for long enough.
Please convince me there is at least some plan to fix the below issues so I don't have to deal with the headache of switching to Shopify, where at least I know the platform will work properly.
-Enter a new invoice, select shipping as an option. Fill out Customer details. Invoice gets paid>go to Shipments to ship it>the shipping address doesn't carry over and YOU HAVE TO ENTER IT MANUALLY AGAIN BECAUSE WHY SHOULD A COMPUTER SYSTEM REMEMBER THE ADDRESSES OF YOUR CUSTOMERS ANYWAY?
-Weigh your product. Enter the weight in Square's item library. Weigh the box you're using to ship it. Enter that weight into Square's shipping box list. Your shipping carrier wants to know the weight of your total shipment--box and product. Guess what Square does? DOESN'T ADD THE WEIGHT OF THE BOX AND CONTENTS AT THE SHIPPING SCREEN AND MAKES YOU DO IT MANUALLY FOR EACH SHIPMENT EVEN THOUGH BOTH VALUES ARE KNOWN AND MATH IS REALLY EASY FOR COMPUTERS
-Sell a product, via Invoice, to a Customer who has Net 30 terms with you (programmers, look that one up). Now go to ship it to them except YOU CAN'T SHIP IT BECAUSE SQUARE REQUIRES ORDERS TO BE PAID BEFORE SHIPPING AND HAS NO OPTION TO SHIP WITHOUT PAYMENT so you have to create a dummy payment then hope you remember that the order that says paid on the screen actually isn't paid in real life because Square doesn't understand payment terms but wait, now that it's paid your Customer can't pay it in the future after 30 days are up because it's actually paid but not paid.
-Create an invoice for an out-of-state Customer that has 30 items on it. Now go into each item and MANUALLY REMOVE THE SALES TAX FROM EACH ITEM BECAUSE YOU CAN'T TURN TAX ON AND OFF PER ORDER even though an order goes to one person and one person can only be in one state at one time
Square, please please please fix these embarrassing issues. I'll even walk you through each of them if you don't believe me. This is basic stuff that just needs to be right.
