Pausing Online Ordering Now Hides Online Ordering Menu, want it to still display

[backyard]

When we pause online ordering, it used to just make it so people couldn't actually order online until our designated re-start time but the menu was still visible on our website.

It seems that now when we pause online ordering, the menu completely disappears. Is that a change or is there a new setting that allows the menu to still be visible without the ability to order?

I use the online ordering page as our digital menu for call ins etc so need it to always be visible, even if we don't allow them to order at that time.

[backyard]

Anyone else having this issue? I don't like my entire online ordering system disappearing when I pause it as I still want the menu visible, I just want the ability to order to be paused.

[backyard]

@tranguyen any thoughts on this? Anytime online ordering is paused or off, all menu items are hidden. It used to just say ordering not available but still show the items. I need to know if this is a bug or as intended so I can make a different website with a menu that is visible at all times if this is the new way. Appreciate any assistance.

[tulanejeff]

I just discovered this issue with our shop. It created confusion for customers as it seems like our store is glitching and not temporarily paused.

We need this fixed -- and then reason and duration for the pause would be much appreciated.

For example, on weekends we will pause online when we have a line of walk-up guests and resume as the kitchen can accommodate.

Screenshots below. The first is the initial store view -- and once the 'view menu' cta is clicked, the screen is blank.

Screenshot 2026-08-08 at 9.30.47 AM.pngScreenshot 2026-08-08 at 9.30.57 AM.png

[tranguyen]

Sorry I missed this @backyard and thank you for verifying this on your site as well @tulanejeff! I've escalated this to our ECOM team so they can investigate further and confirm whether there is some behaviour changes or bugs. As soon as I have an update, I will be sure to follow up on this thread. 

[tranguyen]

Thank you again for flagging this @backyard & @tulanejeff ! The team confirmed this was a bug and have rolled out a fix for it. Let me know if you're still seeing the same behaviour — I can definitely get the eng team to dig in again. 

[tulanejeff]

Will do. Thank you!

[backyard]

Although the issue appears to have been resolved through my testing, it would be beneficial to display a notification to customers on the main menu ordering page indicating that online ordering is currently suspended. This notification is present in the cart and location selector, but when viewing the menu to add items, customers are able to add items as usual without any messaging indicating that they are currently unavailable.