We operate two physical retail locations, Chard and Yeovil, both using Square POS and location-specific inventory. Both locations are capable of fulfilling online orders.
Our Square Online website should consider an item available for shipping when stock exists at either location.
At present, customers can see products as Out of Stock because they are associated with one location, even though the same SKU is physically in stock at our other location.
We need Square Online to support multi-location inventory for shipping, while retaining separate inventory quantities for each physical location.
For example:
Chard: 0
Yeovil: 2
Online: In Stock
Chard: 1
Yeovil: 0
Online: In Stock
Chard: 0
Yeovil: 0
Online: Out of Stock
Both locations can ship orders, so there is no operational reason for stock at one location to be unavailable to our online customers.
This is causing products that we genuinely have available for sale to appear unavailable and is affecting our ecommerce sales. We are considering moving our ecommerce storefront away from Square specifically because of this limitation.
We know of other multi-location Square businesses experiencing the same issue and would be happy to provide further examples or participate in testing.
