Join our Alpha for AI-powered Voice Ordering 📞✨‌

[LaurenSQ]

Hi F&B Square Community!
We’re @senem and @LaurenSQ from the Square product team, and we’re excited to invite US-based sellers to test an alpha version of a new feature we’re building: AI-powered voice ordering.

What is it?
It’s a smart voice assistant that answers your business phone, takes pickup orders automatically, and sends them straight to your POS or kitchen.

Key Benefits of AI powered voice ordering:

• Never miss a sale: AI answers 100% of calls, even during peak times, staff shortages, or off-hours. Customers get consistent, reliable service, and you won’t lose revenue due to unanswered phones.
• Faster, error-free orders: Orders go directly from the phone to the kitchen or POS system so there’s no need for re-entry or confirmation. It’s faster and more accurate for both you and your customers.
• Quick insights: Call summaries appear in Messages so you can review quality, identify trends, and improve menu offerings.

An alpha is an early sneak peek at what we’re building. With this, you'll get exclusive early access, lots of opportunities to provide feedback, and help us shape the future of the feature.

✋Interested or have questions? Drop a comment below and we’ll reach out with next steps.

[HeavenLeeBBQ2]

@HeavenleeBBQ & Venue are game to try this out!!

[LaurenSQ]

That's great @HeavenLeeBBQ2! I love the willingness to try it out - I just sent you an email to schedule some time to discuss in more detail. 

[HeavenLeeBBQ2]

Hi, I didn't receive an email. 

[TLDS2022]

Interested in participating 

[LaurenSQ]

HI @TLDS2022 great, I just sent you an email to schedule some time to discuss

[Nettieschoice]

I would like to see if this would work for my business.  Most of my orders are call in orders so I am very interested.

[LaurenSQ]

HI @Nettieschoice yes, if many of your orders are currently call in, this could help a lot! I sent you an email to schedule some time to discuss in more detail. 

[PizzaBoy88]

Very interested!

[LaurenSQ]

Awesome @PizzaBoy88 , I sent you an email for the next steps! 

[PizzaDive]

We are very interested! I have so many questions on how it'll load balance orders and prep times. This would help out so much for small businesses.

[LaurenSQ]

Hi @PizzaDive nice to see your name pop up, it's been a while! I sent you an email to set up some time to talk to go over all your questions. Looking forward to working with you!

[ScoopDogg]

Scoop Dogg Dairy Bar would be perfect for testing this. We were almost ready to purchase a similar platform.

[LaurenSQ]

HI @ScoopDogg so glad to hear you are interested and have some experience looking at other platforms. I sent you an email so we can discuss the feature in more detail and get you onboarded!

[square_marc]

We would definitely be interested in this. 

[AmericanoLive]

Interested

[ThatPitaGuy]

I’m intrigued by this tech and reached out to a company about this but still on the fence if this is the right move for us in the industry. So much goes on with a phone call.

[GlutenOffBakery]

We would love to try this out! We've tried other systems and it didn't meet our expectations. Hoping a first-party solution will work better for us.

[freezemizer]

We need it for all of our units.  Tried to setup on day of Beta release and still has error message of "Ordering profile pending."

[TripleC]

Mine says order profile pending also.

[square_marc]

Interested. 

[mgbobatoons]

I was told by support that I must have an ordering profile, which is only available to people who signed up after 9/14/2025. What is an ordering profile, and when does Square plan to backfill this functionality to everyone who signed up before 9/14/2025? I would really really like to use AI Voice Ordering capability. Thank you kindly.