Join our Alpha for AI-powered Voice Ordering 📞✨‌

[LaurenSQ]

Hi F&B Square Community!
We’re @senem and @LaurenSQ from the Square product team, and we’re excited to invite US-based sellers to test an alpha version of a new feature we’re building: AI-powered voice ordering.

What is it?
It’s a smart voice assistant that answers your business phone, takes pickup orders automatically, and sends them straight to your POS or kitchen.

Key Benefits of AI powered voice ordering:

• Never miss a sale: AI answers 100% of calls, even during peak times, staff shortages, or off-hours. Customers get consistent, reliable service, and you won’t lose revenue due to unanswered phones.
• Faster, error-free orders: Orders go directly from the phone to the kitchen or POS system so there’s no need for re-entry or confirmation. It’s faster and more accurate for both you and your customers.
• Quick insights: Call summaries appear in Messages so you can review quality, identify trends, and improve menu offerings.

An alpha is an early sneak peek at what we’re building. With this, you'll get exclusive early access, lots of opportunities to provide feedback, and help us shape the future of the feature.

✋Interested or have questions? Drop a comment below and we’ll reach out with next steps.

[medorauncorkd]

I would be interested in joining this Alpha; could support a workflow for my restaurant operation and escape room booking (appointment) operation. We are a seasonal business that runs May-October, so my winter participation would be limited.

[LaurenSQ]

Hi @medorauncorkd thanks for being the first person to express interest 😁 we still have time to work with you before you close for the season. Currently this wouldn't support the appointment booking operations but could handle the restaurant operations / pick up orders. I'll send you a follow up to discuss more. 

[CinderBistro]

I'm definitely interested in this and have several questions. I have several questions related to how the AI will handle things like requests for directions, reservations, and bookings for catering events?

[LaurenSQ]

Hi @CinderBistro great to see you’re interested and love the questions - the feature is built currently to best support food and bev ordering for pickup. The AI isn’t set up for other functionality yet such as reservations and booking catering events. We can discuss how this set up could work for your business - I’ll reach out to schedule some time!

[Eddiemunster]

I know I’m not in the US but I’ve been looking for this for a while.  I would love to be involved.  If you expand to Australia please let me know.  I’ve looked at Loman.ai and at other Ai’s for order taking but nothing is designed as part of square-it’s all an add on.  Would love to get involved. 

[LaurenSQ]

Hi @Eddiemunster thanks for sharing you've been looking into other software for AI order taking. I hope we can roll it out internationally and to Australia soon too. While we wouldn't be able to onboard you to the new features, we'd still be open to talking to you to learn more about what you are looking for. I'll reach out to discuss more! 

[Santamariabbq]

We would love to do this

[LaurenSQ]

Awesome @Santamariabbq I just sent you an email to schedule some time to talk! 

[SunnySideKitche]

We would love to help!

[LaurenSQ]

Awesome, I just reached out via email! @SunnySideKitche 

[EmpireTC]

Very interested in this feature.  I would also be interested in having this in kiosk mode and at the register as an assistant to the barista taking orders so we can have faster input and less mistakes.

[LaurenSQ]

HI @EmpireTC right now this doesn't work on kiosk mode but hopefully in the future. I'll reach out to discuss AI-powered voice ordering for pick up and we can figure out if this would work for you! 

[MAXSDELI]

DEFINITELY interested. We are currently testing a third party app for this very reason! 

just to be clear, does this only use our Sqaure provided number or does utilize our business phone number?

[LaurenSQ]

Hi @MAXSDELI great timing given you are currently testing a third party app for this! currently this feature will use a number provided by Square. I sent you an email so we can discuss in more detail - looking forward to learning more about how you're testing is going and getting you set up with Square's feature too!

[Daedalus]

ooooo . this is very interesting ... definitely wanna participate 

[LaurenSQ]

Great @Daedalus ! Love the excitement - we are too. I'll reach out to schedule some time to get you set up. 

[LisaLisa]

How does this apply to my business as a hair salon?

[LaurenSQ]

Hi @LisaLisa great question - at this time, the feature is set up best to handle food and beverage orders and not optimized for other types of services or industries. But we hope to quickly iterate and expand!

[ThaMunchies]

I would love to test this feature. Have 2 take out restaurants that would greatly benefit from this

[LaurenSQ]

HI @ThaMunchies that's great, we'd love to work with you to get this up and running for your restaurants! I sent you an email to schedule some time for next steps.