We need more flexibility when issuing refunds

[NorthfieldYarn]

We have been using Square for about two years, and this problem comes up repeatedly. Often when a customer makes a return we want to give them their money back in cash or issued onto a gift card. Problems arise:

• If they used a check for the original transaction square only lets you refund to "check" which makes no sense, I don't even understand what they think that means (do they think we are writing the customer a check?!) We usually want to be able to issue a cash refund in that situation, if the amount isn't vey high.
• If they used a gift card, the system only lets us put the credit back on that card, but most of the time they don't have the card any more, so that option that is useless. 
• Many of our customers offer to take store credit even if they are entitled to cash. But we can't do that (even though it would be better for us), if they paid a different way. 

Please give us more flexibility so that we can issue cash or store credit (i.e., gift card) refunds when that it the option that makes most sense under the circumstances. 

[33OHMX]

Also there is no exchange option for me.. If a customer wants to return/exchange something for a different product I basically have to return everything, and charge the customer again.. Maybe that's their way of getting double credit card transaction fees but it is super annoying. 

[Pintuna]

@NorthfieldYarn this is Ashwin from Pintuna. We are a trusted partner of Square. We offer a comprehensive Store Credit solution. Happy to demo, if interested.